A Case Study In User Centered Design
Of A High Traffic World Wide Web Virtual Community

(observations made in 1994/5, written in 1996)

a. TITLE PAGE

b. DEDICATION

c. ACNOWLEDGEMENTS

d. SUMMARY

1. INTRODUCTION

2. ASPECTS OF THE MEDIUM
  • 2.1 Background
  • 2.2 Establishing a Connection
  • 2.3 Constraints of The Medium

    3. ABOUT bianca

    4. SYSTEM ARCHITECTURE AND SOFTWARE DESIGN
  • 4.1 Design Goals
  • 4.2 Logical Design and Overall Architecture
  • 4.3 Implementation
  • 4.4 Evolution of The System
  • 4.5 Lessons Learned

    5. USER INTERFACE
  • 5.1 The Criteria
  • 5.2 Virtuality
  • 5.3 Access Speed
  • 5.4 Screen Real-Estate
  • 5.5 Navigation
  • 5.6 Norman Design

    6. COMPUTER-MEDIATED COMMUNICATION
  • 6.1 Aspects of CMC
  • 6.2 Anonymity and Disinhibition

    7. IDENTITY
  • 7.1 Aspects of Identity in CMC
  • 7.2 Handle Content
  • 7.3 Handle Expressiveness

    8. DEVIANT BEHAVIOR
  • 8.1 Aspects of Deviant Behavior in CMC
  • 8.2 Impersonation
  • 8.3 Harassment
  • 8.4 Limitation of Freedoms

    9. BUILDING COMMUNITY
  • 9.1 Advice to The Designer
  • 9.2 The Habitat
  • 9.3 The Evolution of Community at bianca

    10. CONCLUSIONS

    CITED LITERATURE