A Case Study In User Centered Design
Of A High Traffic World Wide Web Virtual Community

(observations made in 1994/5, written in 1996)

a. TITLE PAGE

b. DEDICATION

c. ACNOWLEDGEMENTS

d. SUMMARY

1. INTRODUCTION

2. ASPECTS OF THE MEDIUM

2.1 Background

2.2 Establishing a Connection

2.3 Constraints of The Medium

3. ABOUT bianca

4. SYSTEM ARCHITECTURE AND SOFTWARE DESIGN

4.1 Design Goals

4.2 Logical Design and Overall Architecture

4.3 Implementation

4.4 Evolution of The System

4.5 Lessons Learned

5. USER INTERFACE

5.1 The Criteria

5.2 Virtuality

5.3 Access Speed

5.4 Screen Real-Estate

5.5 Navigation

5.6 Norman Design

6. COMPUTER-MEDIATED COMMUNICATION

6.1 Aspects of CMC

6.2 Anonymity and Disinhibition

7. IDENTITY

7.1 Aspects of Identity in CMC

7.2 Handle Content

7.3 Handle Expressiveness

8. DEVIANT BEHAVIOR

8.1 Aspects of Deviant Behavior in CMC

8.2 Impersonation

8.3 Harassment

8.4 Limitation of Freedoms

9. BUILDING COMMUNITY

9.1 Advice to The Designer

9.2 The Habitat

9.3 The Evolution of Community at bianca

10. CONCLUSIONS

CITED LITERATURE